Making Contact, for January 3, 2014 - 1:30pm
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When you call 911, who answers the phone? How do they decide who to send to the scene, and how fast will they get there? We bring you a 2-part special—The Race to An Emergency, produced by KALW radio in San Francisco. We follow the path of a 911 call, and along the way, encounter decades of mistrust that fuel a lack of confidence in the system. Special thanks to KALW Radio.
Lesley Phillips, Sharena Thomas, Peoples Community Medics co-founders; Nikki Anjenique; Sharena Thomas daughter; Rick Rocha, California Highway Patrol dispatcher; Olivia Moy, Wolleen Jones, Oakland police Department dispatchers; Terry Woodard, Oakland Fire Department Communications dispatcher; Jason Murphy, Paramedics Plus dispatcher; Tracy Chin, Rob Thrower, Oakland Fire Fighters; Brian Murphy, Oakland Police Officer; Regina Harris Gilliard, Johnna Watson Oakland Police Department spokespeople; Benjamin Bowser, Cal State East Bay Sociology Professor.
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